Before you email support, there are some basic diagnostics you can run on your site and try to find out potential issues and get them solved within minimal time. Some of the methods require you to be fairly technical to understand what is going wrong and find a solution. But support is always there for you to help you with everything. So don’t worry! Go as far as you can and when you get stuck, share what you have done so far and where you have stopped.
Please feel free to use the contact form to reach us. Or, send an email to firstname.lastname@example.org for any emergency. Our support engineers are eagerly waiting to assist you in any related circumstances.